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FAQ

We offer worldwide shipping up to 200+ different countries. In case if you could not find your own country, please contact our customer services at sales@capdase.com for further handling.

Import Taxes & Duties
Some countries might require import tax, duties and related Customs fees for the imports, and those are not covered in payment you paid to us. These costs, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.
Should you require any further assistant, please contact our customer services at info@capdase.com

Hong Kong / Macau Territories : 2 – 3 business days (Free Shipping for Hong Kong)
Taiwan : 3 - 4 business days 
Overseas : 7 – 14 business days ***

*** Above lead time are estimated by the postal service and does not include the processing time of the Customs in the destination country. In some countries, the local Customs office may be required additional documents and time for custom clearance your package, this may be caused further delay on the delivery, and it may take up to 30 days to reach you.

We can offer Expedited Shipping service for overseas customer and additional shipping charge will be incurred depend on your requirements, Please contact our customer services at sales@capdase.com for more details.

All Shipping comes with a tracking number. We will inform you the shipment tracking number by e-mail within 3 business days.

The purchased merchandise will be shipped to your appointed delivery address normally. There is only in rare situation that the door-to-door delivery service is not provided in particular cities / areas / countries exceptionally.

It will be processed within 3 business days after your order placed.

The additional lead time for your order to be processed during public holidays and busy seasons. Postal Service and Customs may also be required extra time to work on the processing / delivery during peak season or before major festivals (e.g., Christmas and Chinese New Year). For details on public holidays in the destination country, please refer to the local Government website. Please also note that delays may be incurred as a result of pending payment authorizations.

The purchased merchandise is always came with Retail packaging basically.
In some cases, we might remove its retail packaging before shipment depend on its volume , but rest assured that we will properly pack your items to avoid any damage and inform the customer in advance.

We committed to provide you the highest quality of our products. Each item will be fully inspected before shipping to ensure you get the best !

If you found a fault with the item(s) when you received, please take pictures of the defect and contact us right away by e-mail us at info@capdase.com , We will follow up with you to guarantee your satisfaction.

We also provide a 1 year of warranty (according to the purchase date) for most of our merchandises including cables, chargers, car mount .. etc.(excluding protective cases, bag and screen protector)

This Limited warranty does not apply to:

Normal wear and tear
Damages caused by careless operation
Damages caused by improper use such as not following the product manual instruction

Yes.

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